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STORE POLICY

At Tild, we hope you're happy with your purchase, but if not, we’re here to help!

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  • We offer refunds on all full-priced items.

  • You can return your item within 7 days from the day you receive your order.

  • Choose from a refund, exchange (subject to stock availability), or store credit. For refunds, a $10 handling fee will be deducted.

  • If you opt for a refund, exchange or store credit, return shipping costs are your responsibility.

  • For any faulty items or packing errors, you can choose between an exchange or a full refund to your original payment method. We’ll provide a shipping label and cover the cost of any shipping incurred.

  • Items must be in their original condition: unused, unworn, unaltered, unwashed, with all tags attached, and accompanied by all original accessories.

  • Once we receive your returned item(s) and confirm they meet our return conditions, we will process your exchange.

  • Please note, we do not accept returns on sale items.

  • We’ll notify you once we’ve received your exchange and confirm they meet our return conditions. If approved you exchange will be processed and sent back out. 

  • We’ll notify you once we’ve received your return and confirm they meet our return conditions. If approved, you’ll be refunded to your original payment method within 10 business days. Please note, it may take your bank or credit card company up to 15 business days to process the refund. If you don’t receive it by then, contact us at lucy@tild.com.au. 

PRIVACY & SAFETY

Our Customers Privacy is of our highest priority to protect.

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We use customer Information that we collect to fulfil any orders placed through the Site (including processing your payment information and arranging shipping).

 

We use a third-party banking to verify payment (Stripe).

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Pre-Order Policy

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This Pre-Order Policy governs the terms of pre-ordering products from our website. By placing a pre-order, you agree to be bound by the terms stated herein.

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1. Pre-Order Process:

  • Pre-orders can be placed for products that are announced but not yet available for sale.

  • To pre-order a product, simply follow the instructions on our website.

  • Payment for pre-orders is processed upfront, and the pre-order amount is charged immediately upon placement of the pre-order.

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2. Product Availability:

  • The estimated availability date for pre-ordered products is provided on the product page.

  • Please note that availability dates are subject to change, and we will do our best to communicate any updates or delays.

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3. Cancellation and Refunds:​

  • Refunds for pre-orders will be processed in accordance with our Refund Policy.

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4. Shipping and Delivery:

  • Pre-ordered products will be shipped once they become available and in the order they were received.

  • Shipping dates are estimates and may vary depending on factors such as production delays or unforeseen circumstances.

  • We will notify you via email once your pre-ordered product has shipped, along with tracking information.

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5. Acceptance of Terms:

  • By placing a pre-order, you acknowledge that you have read and agree to abide by this Pre-Order Policy.

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6. Contact Us:

  • If you have any questions or concerns regarding our pre-order policy, please contact us at [Your Contact Information].

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7. Amendments:

  • We reserve the right to amend this Pre-Order Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

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